Shipping policy

Shipping Policy

Last updated: 6 October 2026

About this Shipping Policy

At Archivum Custodio, we aim to make shipping information clear before you place an order.

This Shipping Policy explains where we currently ship, how orders may be fulfilled, how shipping charges and delivery estimates work, and what happens if there is a delivery problem.

This policy should be read together with our Returns & Refunds Policy. Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Where we ship

At launch, Archivum Custodio ships to delivery addresses within Australia only.

International shipping is not currently available.

We will not accept an international order unless the relevant destination has been enabled at checkout and the applicable delivery, charge and destination information has been made available before the order is placed.

If international shipping is introduced in the future, eligible destinations and applicable shipping information will be shown before or during checkout.

How fulfilment works

Archivum Custodio uses a dropshipping fulfilment model for some or all products.

This means that we do not necessarily hold every product at our own premises. An order may be processed and dispatched by a third-party supplier or fulfilment provider on our behalf, including from outside Australia.

Archivum Custodio remains your retailer and point of contact for your order.

The use of a third-party supplier or fulfilment provider does not remove any rights you may have against Archivum Custodio under applicable law.

Product availability

Because stock may be held by third-party suppliers, availability may change between the time a product is displayed and the time an order is processed.

If we become aware that an item you ordered cannot be supplied or will be materially delayed, we will contact you as soon as reasonably practicable.

Depending on the circumstances, we may offer a revised delivery arrangement, cancellation, refund, or a substitute product.

We will not substitute a different product without your agreement.

Shipping charges

Any shipping charge payable to Archivum Custodio will be shown before you complete checkout.

If free shipping applies to an order, product or promotion, this will be shown where applicable before purchase.

Archivum Custodio does not currently promise a universal free-shipping threshold unless one is expressly displayed at checkout or as part of a current promotion.

Processing and dispatch

Processing and dispatch times may vary depending on the product, supplier, fulfilment arrangement and order circumstances.

We do not currently promise one universal processing or dispatch timeframe across all products.

Where a processing or dispatch estimate is provided, it is an estimate unless expressly stated otherwise.

We will not knowingly accept payment for an order that we know cannot be supplied within a promised timeframe or, where no particular timeframe has been promised, within a reasonable time.

Delivery estimates

Delivery times shown by Archivum Custodio are estimates unless expressly stated to be guaranteed.

We take reasonable care to ensure that delivery estimates and availability information are based on information reasonably available to us when they are provided.

Delivery timing may vary because of factors including the product, fulfilment location, carrier, destination, public holidays, weather, transport disruption, supplier processing and other circumstances outside our direct control.

If we become aware of a material delay after you place an order, we will contact you where reasonably practicable and explain the available options and any rights that may apply.

Tracking

Tracking information will be provided when it is available for your shipment.

The amount and frequency of tracking information may vary depending on the carrier and shipping service.

If an order is dispatched in more than one parcel, separate tracking information may be provided for each parcel where available.

Orders fulfilled in multiple parcels

Products within the same order may be fulfilled by different suppliers or from different locations.

As a result, items from the same order may be dispatched separately and may arrive at different times.

Receiving multiple parcels does not mean that you have been charged for additional products.

Delivery addresses

Please check your delivery address carefully before placing an order.

You are responsible for providing an accurate and complete delivery address.

If you notice an error, contact us at archivumcustodio@gmail.com as soon as possible.

We will try to assist, but once an order has been processed or dispatched, changing the delivery address may no longer be possible.

Your responsibility to provide an accurate address does not affect any rights you may have where a delivery problem is caused by Archivum Custodio, a carrier, a fulfilment provider, or where applicable law provides otherwise.

Order changes and cancellations

Archivum Custodio does not provide a general right to cancel an order simply because you have changed your mind.

If you need to request an order change, address change or cancellation, contact us at archivumcustodio@gmail.com as soon as possible.

Where the order has not yet been processed or dispatched and it is operationally possible to do so, Archivum Custodio may agree to the requested change or cancellation.

We cannot guarantee that a request can be intercepted before processing or dispatch.

If we agree to cancel an order before dispatch, any amount requiring refund will be refunded as soon as reasonably practicable.

This does not limit any rights you may have where Archivum Custodio cannot supply your order, materially delays supply, provides the wrong product, or otherwise fails to meet an applicable consumer guarantee.

Delivery delays

If your order appears to be significantly delayed, contact us at archivumcustodio@gmail.com.

We will review the available order and tracking information and, where appropriate, investigate with the relevant carrier, supplier or fulfilment provider.

Where we cannot supply an order within a promised timeframe or otherwise within a reasonable time, we will provide any remedy required by applicable law and may offer additional options depending on the circumstances.

Lost parcels and parcels marked delivered

If an order appears to be lost in transit, or tracking shows it as delivered but you cannot locate it, contact us as soon as reasonably possible.

We may ask you to check reasonable locations such as your property, household members, neighbours, building reception or available carrier information.

We will then assess the circumstances, investigate the available evidence and provide any remedy required by applicable law.

Damaged, faulty or incorrect deliveries

If your item arrives damaged, faulty, incorrect or materially different from its description, contact Archivum Custodio and follow our Returns & Refunds Policy.

Please contact us before returning the item so that we can provide appropriate return, collection or other instructions for your particular case.

This process does not limit your rights under the Australian Consumer Law.

Where applicable law requires Archivum Custodio to bear or reimburse reasonable return, transport or collection costs, we will do so.

International shipping — future availability

International shipping is not part of Archivum Custodio's initial launch scope.

If international shipping is introduced later, we will not accept an international order unless the relevant destination is enabled at checkout and the applicable delivery, shipping-charge and destination information has been made available before the order is placed.

Delivery estimates, restrictions, charges, customs, duties and tax treatment may vary by destination and will be addressed as appropriate before international orders are accepted.

Returns, refunds and consumer rights

Shipping and delivery problems may sometimes give you a right to a refund, replacement or another remedy.

Our Returns & Refunds Policy explains how we handle faulty, damaged, incorrect, materially misdescribed, lost and other problematic orders.

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.